If neither you nor the other person can hear each other, there may be a problem with the microphone or your audio settings. You can also be unable to access Skype because you've forgotten your password. Another possibility is that you need new hardware since your external speakers or microphone are broken and no longer function. Potentially, Skype won't connect.

No matter the issue, there are really just a few worthwhile solutions, which we've listed here.

Do these steps again in the sequence listed above, even if you've already gone through some of them. We'll begin by giving you the simplest and most likely options.

There are a lot of additional elements to consider while troubleshooting HD video call issues with Skype.

Reset your password in Step 1
If you can't log into Skype, reset your password. For instructions on how to reset your Skype password, go to Microsoft's page on recovering your account.

Follow the instructions to discover how to receive a new password and log back in so that you may resume making video and voice calls after entering the email address you used when you initially signed up.

The Create account page can be used to create a new Skype account if you require one.

Step 2: Determine if the issue is with Skype
See if other people are experiencing issues with Skype. If it's not your problem to fix, there's not much you can do to make it better. When something goes wrong on Skype's end, your only option is to wait it out.

Checking Skype Status is the best approach to see if Skype is down or if there are any problems with its messaging service. All platforms, including Xbox, mobile devices, laptops, and the web, will be impacted if there is a service issue.

Skype Status: Generally Available
Another thing you may do to troubleshoot the issue is to check Skype's status on Down Detector to see if other users are reporting that it's down or experiencing some other connection issues.

It's very likely that other people can't use Skype if either website exhibits a problem. Simply give it a few hours and try again.

3. Verify Your Network Connection
Make sure the issue is not a network issue. Without a network connection, Skype will not function. This holds true regardless of the platform you use to access it—the internet, your phone, your computer, etc.

If none of the websites from Step 1 can be opened, or if nothing else functions, your entire network may not be functioning. Try rebooting your router or use our Wi-Fi troubleshooting instructions.

If other websites function normally, Skype's inability to make calls or call drops may be caused by excessive bandwidth use. If there are several other users of the internet on your network at the same time, try pausing or stopping their activity on those devices and then seeing if Skype resumes operation.

Step 4: Examine Skype's Audio Settings and Permissions
If you can't hear the other caller(s), make sure that alternative audio sources, like a YouTube video, function as you would expect. To see if you can hear it, simply open any video there.

Check sure the software has access to your speakers and microphone if there is a playback fault in Skype only (and not on YouTube or other websites). If this happens, neither you nor the person you are speaking with can hear each other.gmail